Payment gateway solutions have increasingly become an integral part of how customer funds are moved to and from online casinos and bookmakers.
These solutions allow digital gambling businesses to collect money directly from their players’ bank accounts and also enable players to withdraw their winnings directly into their bank accounts without too much hassle. Transactions are completed in a fast and secure manner.
For those scouting for payment gateway tools that are tailored to process money to and from Southeast Asia-facing casino and sports betting sites, Help2Pay is one good option. It offers one of the region’s most popular payment acceptance products and works with some of the biggest gambling operators targeting players from that part of the world.
How Does Help2Pay Work?
Help2Pay was established in 2013 and quickly gained momentum to become a leader in the provision of online payment services in Southeast Asia. As its name suggests, it facilitates transactions by transferring all the necessary information provided by customers from the site of the merchant to their preferred bank. But how does it do this?
Generally speaking, Help2Pay (and other solutions of this kind) extend a software bridge between a merchant’s site and a bank account, so that money can move quickly and smoothly.
In a gambling context, this payment service provider establishes a link between a player’s account in an online casino/betting site and their bank account and allows for seamless transfers of money in both directions.
As a payment intermediary, Help2Pay eliminates the need for multiple registration and login procedures as it offers a single access point through which data is processed and money is then moved.
For merchants, online casinos included, the company offers a fully automated and fully customizable platform, all the necessary integration tools, and 24/7 customer support for any issues that might arise.
A fully customizable integration process enables businesses to use their preferred back-end with a limited number of changes to individual workflow required.
The payments company supports all major currencies across Southeast Asia, including Malaysian Ringgit (MYR), Thai Baht, (THB), Indonesian Rupiah (IDR), and Vietnamese Dong (VND). It also works with some of the region’s major banks.
Here’s a rather comprehensive list of some of the supported banking institutions:
- AmBank Group
- CIMB Bank
- Public Bank
- Bank Islam Malaysia
- Hong Leong Bank
- RHB Bank
- Bank Simpanan Nasional
- Bangkok Bank
- Government Savings Bank
- Krung Thai Bank
- Bank of Ayudhya
- Kasikorn Bank
- Siam Commercial Bank
- CIMB Thai
- Kiatnakin Bank
- Bank Central Asia
- Bank Negara Indonesia
- Bank Rakyat Indonesia
- CIMB Niaga
- Bank Mandiri
- Permata Bank
- Asia Commercial Bank
- Bank for Investment and Development of Vietnam
- DongA Bank
- Eximbank Vietnam
Over the past several years, online gambling has been flourishing in that part of the world and so has the need for fast and secure payment solutions. It is safe to say that Help2Pay, as a product tailored for the region, can be spotted as an available money transfer option with multiple local casino and betting sites and has also been widely used by local players.
What About Security?
On its website, the payments company says that it has made it its mission to keep clients’ data safe and accounted for. Its solution incorporates encryption and security protocols so that no sensitive data is intercepted by hackers
The company further notes that it has spent years to refine its service and has implemented proprietary security processes to ensure that what it offers caters to different needs.
For merchants, the payment service provider has implemented something that it calls a Merchant Risk Guarantee and describes as a one-time, money-back guarantee that aims to protect its clients from fraud, scams, and other financial crime activities. It says its software was crafted to handle transactions in high-risk industries. And with the humongous amounts of money that are annually moved within the global gambling industry, it clearly classifies as a high-risk one.
How to Deposit/Withdraw Money with Help2Pay?
This payment solution aims to save consumers quite some time by eliminating long, multi-step registration processes, the annoying countless attempts to connect to a credit card, and different additional fees.
But how does it do this? And more importantly how an online casino player can deposit money or withdraw their winnings using this method?
Here’s a quick look into all the steps customers need to complete in order to successfully top up their accounts or transfer money to their bank accounts.
When an online casino player wants to use Help2Pay, they need to select it as their preferred option. They will then have to select their bank. However, customers will only be able to fund their gaming accounts if they have enabled online payment capabilities with their bank accounts.
After choosing a bank, players will have to enter the amount they want to deposit and the currency the deposit will be made in, and then provide their bank account login details. A quick note – they should also make sure to select their preferred casino/betting bonus they are eligible to.
Players will then receive an SMS with a Transaction Authorization Code from their bank to authorize the transaction.
Once they enter the authorization code, they will have to confirm the transaction. If the transaction is successful, players will be redirected to the casino’s website. Withdrawals require pretty much the same steps.
Deposits via Help2Pay are instant and no fees are charged. However, you should be aware that fees apply for withdrawals and these usually require a couple of days to be processed. This is all specified on every casino’s banking information page.
When funding their casino accounts, customers should ensure that they have sufficient finances in their bank accounts and have inserted the correct amount and currency in the respective field. They should also remember to never refresh the page when the transaction is still being processed.
Pros and Cons of Using This Payment Method
From all the information we have garnered about this payment product, we can list the following benefits of using it:
- It is fast – deposits are performed instantly, which makes it possible for customers to put their funds into use (or into play if they have used Help2Pay to fund their casino account) literally seconds after the transaction is cleared
- It is a cheaper alternative to other solutions – as mentioned above, no fees are charged for deposits
- It is easy to use – it only takes a few quick clicks for users to process their funds to a desired merchant
- It is easy to integrate – from a merchant’s point of view, it is a robust and flexible solution that requires minimal changes to a business’s workflow upon the integration of the Help2Pay API
- It is safe – the solution has harnessed encryption software that ensures privacy and safety
- It is popular with online casinos – a number of gaming sites servicing players from Thailand, Indonesia, Vietnam, and Malaysia have integrated it as an available deposit/withdrawal option
- It has experience – the company behind this product was launched nearly eight years ago, so it clearly has tons of experience in the payment processing world.
But as it is with every product or service, this payment solution too has some drawbacks.
- Country restrictions may apply – as you probably know, online gambling is an activity that is heavily frowned upon by competent regulators across Southeast Asia, so you may not always be able to use this method to fund your gaming or betting account. Make sure that your bank supports it.
- Delays – we’ve come across reports about delays with withdrawal processing, but the company has 24/7 customer support so you can reach out to them if you experience issues.
Do I need to open an account with Help2Pay to use it?
No. Help2Pay only functions as an intermediary between the online casino you want to deposit money to and your bank account. You only need to have an account with an online casino of your choice and an account with a financial institution that supports Help2Pay.
Do I need to download any additional software to transfer funds via Help2Pay?
No apps or additional software is required to use this solution. When you choose it as your preferred payment method, you will be re-directed to a page from where you can insert your bank account details and authorize the transaction. It usually takes a couple of minutes to complete the process.
Are there any fees involved?
No fees apply to casino deposits. You should look at the casino’s banking information page for withdrawal fees.
What currencies does Help2Pay support?
As mentioned above, this payment gateway solution supports all major currencies in Southeast Asia, including, but not limited to, MYR, THB, IDR, and VND.